FAQ

Frequently asked questions about AidGens

How quickly can I set up my AI agent?

Most businesses are up and running in under 30 minutes. Connect your channels, upload your catalog, and your agent starts answering customers right away.

Does the AI really understand Darija?

Yes. AidGens is trained to understand and respond in Moroccan Darija as well as French and Modern Standard Arabic.

Which channels are supported?

WhatsApp Business and Instagram Direct are fully supported. Web chat integration is available on higher plans.

Can I take over from the AI during a conversation?

Yes. From the Live Inbox you can step in at any time and continue the conversation yourself. The AI hands off seamlessly.

What happens if the AI doesn't know the answer?

The agent escalates the conversation to a human agent and notifies you immediately so no customer is left waiting.

Is there a free trial?

Yes, you can start for free with no credit card required. Upgrade to a paid plan when your business needs more capacity.